Refunds

Everything in Triangle Hurdle is bought through Apple — packs of Triangles, No Ads, All Dailies and Premium. Apple takes the payment, so only Apple can refund it; we never see your card or your Apple ID, and we cannot issue a refund ourselves.

Go to reportaproblem.apple.com, sign in with the Apple ID you paid with, find the purchase and choose Request a refund. Apple decides, usually within a few days, and tells you by email.

When Apple refunds a purchase, it tells our server, and what the purchase bought is withdrawn:

• No Ads or All Dailies is switched off. Premium switches off both.
• Trianglesthe purchase paid for — a pack, or Premium’s — are taken back from your balance. If you have already spent some, the balance goes down to zero and no further: it never becomes a debt.

If Apple later reverses its refund, exactly what was taken back is returned. A past Daily you opened with Triangles or a video stays open, and points you have earned are not affected.

Every purchase in Triangle Hurdle is one-time. There is no subscription, so there is nothing to cancel, and deleting the app never charges or refunds anything.

That is not a refund matter — the purchase is still owed to you. See support, or email [email protected] with the date of the purchase.